Mediation Design Implications of the COVID-19 Pandemic
COVID 19 has had a lasting impact on how mediations may be conducted. This paper compares Online Dispute Resolution (ODR) to In Person Mediation (IPM) in a post COVID 19 world. Public health and occupational health and safety guidance is reviewed and integrated with neurophysiological and psychological research on nonverbal communication and human stress. Evidence informed best practices for both ODR and IPM are developed and the paper concludes that ODR is a superior choice until the precautions around COVID 19 are either no longer required or until widely accepted norms around physical presence develop.
[ full article in PDF ] published October 1, 2020
by Dave Wakely, BA, C.Med